ChannelInstagram DMs
A client slides into your DMs asking about availability, price, or services — just like they already do.
Built for Fresha
Every client deserves a front-of-house team. Now they have one.
VibeReception is the AI receptionist that lives inside your Fresha calendar. It answers every Instagram DM in your salon's voice, books the right service with the right stylist, takes the deposit — and makes the client who just discovered you feel like she's been coming for years.
- Live two-way Fresha sync
- Set up in one afternoon
- Cancel anytime
@your_salonDirect · synced with Fresha
Livehi! any chance you have something for a balayage saturday with marina?
VibeReception · live two-way Fresha syncAvg. reply · 18s
The flow
One pipeline. Zero copy-paste.
We don't bolt onto Fresha — we live inside it. Bookings, deposits, team schedules, and customer records all flow through real Fresha APIs.
VR
ReceptionistVibeReception
Reads the DM in context, checks Fresha for live availability, applies your policies, and replies in your salon's tone.
Booking systemFresha
A real appointment is created with the right service, stylist, duration, deposit, and client record — live in your Fresha calendar.
What it puts back in the till
Numbers your accountant will actually notice.
+0%More bookings, month oneSalons that connect Fresha + Instagram via VibeReception book significantly more in the first 30 days.
$0Average monthly revenue liftFrom DMs that used to be missed: new bookings, upsells, and clients who actually rebook.
0%Of clients rebook before leavingComeback flows turn first-time visits into a second booking the same day, straight in Fresha.
0Double-bookingsTwo-way Fresha sync means the AI always sees the same calendar your team does.
Aggregated from anonymized VibeReception × Fresha sessions in the first 90 days. Your results may vary.
How it works on Fresha
From connect to your first booked DM in one afternoon.
No second calendar. No new app for your team. VibeReception lives quietly inside your Instagram inbox, with Fresha as its single source of truth.
- 01
Connect Fresha in 60 seconds
Sign in once with your Fresha account. We securely pull your services, prices, durations, team members, working hours, and live availability — then keep them in sync from then on.
- Live two-way sync with your Fresha calendar
- Services, add-ons, durations & prices imported automatically
- Per-team-member rosters and working hours respected
FreshaConnected- 12 services synced
- Prices & durations
- Team hours & availability
Pulled live from your Fresha account via secure API.
- 02
Connect Instagram with one click
Plug in your Instagram Business or Creator account through Meta’s official login. VibeReception starts replying immediately, in your salon’s voice, with your Fresha data behind every answer.
- Instagram Business or Creator account
- One-click secure connection via Meta
- Works alongside your existing replies — take over anytime
@your_salonInstagram BusinessOne-click via Meta's official OAuth. We never see your password.
- 03
DMs become real Fresha appointments
Every Instagram DM is qualified, answered, and booked directly into Fresha — with the right service, the right team member, the right deposit, and a proper client record. No copy-paste, no double-bookings.
- Bookings land in Fresha with stylist, service & deposit
- Client records created or matched automatically
- Cancellations & reschedules flow back into Fresha
Today · Fresha14new bookings$2.1kbooked revenueSaturdayFresha- 11:00Cut + gloss · Lia
- 14:30Balayage · MarinaNew
- 17:00Brow lam · Anya
Just booked · Sat 2:30pm
The team behind your team
One AI receptionist. Eight roles on the floor.
Most tools bolt onto Fresha. VibeReception works inside it — like hiring a small, quiet front-of-house team that never sleeps, never forgets a client, and never double-books a stylist.
Knows your Fresha by heart.
Live two-way sync, every second. If a slot fills in Fresha, the AI knows. If a DM books a slot, Fresha knows. No stale data, ever.
Books her with the right pair of hands.
Knows who does balayage versus extensions, who works which days, and who she asked for by name last time.
Quotes Fresha prices like she wrote them.
Service names, durations, add-ons and prices come straight from Fresha — always exact, always current.
Gets the money before she changes her mind.
Honors your Fresha deposit rules, cancellation windows and Fresha Pay links automatically. No more no-shows.
Confirmations & reminders, your tone.
Uses Fresha’s own confirmation, reminder and post-visit messages so every client gets one consistent experience.
Reschedules without the awkward.
Clients change their mind in Instagram. VibeReception updates Fresha, frees the slot and keeps the deposit policy intact.
Sends her to the right chair.
Multiple locations in Fresha? Each client is routed to the correct branch and team, automatically.
Your data stays your data.
Built on Fresha’s official partner APIs and Meta’s Instagram Business API. Nothing is sold, nothing is leaked.
Our philosophy
A regular is worth ten followers.
Every salon owner already knows it: the client who comes back every six weeks pays the rent. The viral reel doesn't. But somewhere between the DM tsunami at 11pm and the chair at 11am, regulars slip through the cracks — un-replied, un-booked, un-remembered.
VibeReception was built on one belief: every Instagram DM is a relationship waiting to start. We don't automate replies. We catch every relationship before it drops — and hand your team a Fresha calendar full of clients who feel like they've been coming for years.
Real DMs, real Fresha bookings
Watch the same chat turn into a Fresha appointment.
@your_salon · DirectSynced with Fresha
hi! how much is balayage and do you have anything saturday?
Hi Emma! Balayage with toner is $245 (~3h). Marina has 2:30pm Saturday open in Fresha right now — want me to hold it for you?
yes please
Perfect — I’ll send a 20% deposit link ($49). Once it’s paid, Fresha will email your confirmation and reminders U0001F4AB
Booked in Fresha
Sat 2:30 PM · Marina · BalayageWhat happens inFresha
- New client record created in Fresha
- Service, stylist & duration locked
- Deposit charged via Fresha Pay
- Confirmation & reminders auto-sent
Loved by Fresha salons
The teammate your Fresha calendar deserves.
Fresha
“We already loved Fresha. VibeReception just slotted into it. Every IG DM now turns into a real Fresha appointment in seconds — we stopped paying someone to monitor the inbox at night.”
+34%bookings from Instagram
Fresha
“What sold me was the deposit handling. It uses our Fresha Pay link, follows our cancellation policy, and the bookings just appear in the calendar like our team typed them in.”
$3.8kmonthly revenue lift
Fresha
“Two-way sync is the part that matters. If a slot fills in Fresha, VibeReception knows. If a DM books a slot, Fresha knows. We have not had a single double-booking since.”
+22%rebookings since switching
Pricing
Try VibeReception free for 14 days
One simple plan. From $199 / month after your trial. Money-back guarantee, cancel anytime.
$199/ month after trial
Free for 14 days. Money-back guarantee.
- Unlimited Instagram DMs
- Real bookings to your calendar
- Multi-language replies
- Brand-voice training
- Onboarding & setup support
- Money-back guarantee
Fresha FAQs
Everything Fresha owners ask before connecting.
Quick, honest answers about how VibeReception lives inside your Fresha account.
We connect through Fresha's official APIs, the same way trusted partner apps do. There's no scraping, no copy-paste, and no parallel calendar — your real Fresha calendar is the only source of truth.
Yes. Real appointments — with the correct service, team member, duration, deposit, and a proper client record. Your team sees them in the Fresha mobile or desktop app exactly like manual bookings.
They're respected automatically. VibeReception reads your Fresha deposit rules, cancellation windows, and no-show policies and applies them on every Instagram-sourced booking. Clients see the same terms either way.
We sync them live from Fresha. Service names, durations, prices, and add-ons come straight from your menu. Team rosters, working hours, and time off are pulled per team member so we never quote unavailable slots.
Yes. Clients can ask to move or cancel inside the DM. VibeReception confirms the change, releases or rebooks the slot in Fresha, and lets your team know — all without any copy-pasting.
We support that. We can route each DM to the right location based on what the client asks for, the Instagram account they messaged, or rules you set. Each location keeps its own services and team setup in Fresha.
Returning clients are matched to their existing Fresha record automatically, so their visit history, notes, and preferences stay in one place. New clients get a clean record created on the spot.
Nothing. Your team keeps working in Fresha exactly the way they do today. VibeReception just adds Instagram as a second 'front desk' that books straight into the same calendar.
Fresha
Give every client the five-star reception she didn't know she needed.
Connect Fresha. Open Instagram. Watch your calendar fill itself with the kind of clients who tip well, rebook quickly, and tell their friends.
14-day free trial · setup in one afternoon · cancel anytime.
