Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of VibeReception ("we," "us," or "our"), an AI-powered receptionist platform for beauty salons, available at vibereception.com (the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Service Description

VibeReception provides:

• An AI receptionist that reads and responds to Instagram Direct Messages on behalf of your beauty salon
• Automated appointment booking and management through Google Calendar integration
• Customer relationship management including lead tracking and customer records
• Staff management with per-staff booking assignment
• A dashboard for monitoring conversations, bookings, and salon performance

AI-generated responses are produced by Anthropic's Claude language model. While we strive for accuracy, AI responses may occasionally contain errors. You are responsible for monitoring and reviewing conversations handled by the Service.

3. Account Terms

• You must have a valid Instagram Business or Creator account to use the Service.
• Each account is intended for a single salon or business location.
• You must provide accurate and complete information during registration and keep your account information up to date.
• You are responsible for maintaining the security of your account and for all activities that occur under it.
• You must be at least 18 years old and have the legal authority to bind the business entity you represent.
• You must not share your account credentials or allow others to access your account without authorization.

4. Acceptable Use

You agree not to use the Service to:

• Send spam, unsolicited messages, or bulk automated messages outside the scope of replying to incoming customer inquiries
• Manipulate, abuse, or exploit the AI system to generate harmful, misleading, or inappropriate content
• Transmit or store content that is illegal, defamatory, threatening, or violates the rights of others
• Impersonate another person or entity or misrepresent your affiliation
• Interfere with or disrupt the Service, its servers, or connected networks
• Attempt to gain unauthorized access to other accounts, systems, or data
• Use the Service for any purpose other than managing your beauty salon's customer communications and bookings
• Violate Meta's Platform Terms, Instagram's Terms of Use, or any applicable laws and regulations

5. Subscription & Billing

• The Service is offered as a monthly subscription, billed through Stripe.
• New accounts receive a 14-day free trial. No payment method is required to start a trial.
• After the trial period, you must subscribe to continue using the Service. AI-powered responses and real booking creation require an active subscription.
• Subscriptions renew automatically each billing cycle unless cancelled before the renewal date.
• You may cancel your subscription at any time through the Stripe Customer Portal accessible from your account settings. Cancellation takes effect at the end of the current billing period.
• We do not offer refunds for partial billing periods. If you cancel mid-cycle, you retain access until the end of that period.
• We reserve the right to change pricing with 30 days' notice. Existing subscribers will be notified via email before any price changes take effect.

6. Your Data & Content

You retain ownership of all content you provide to the Service, including salon information, service listings, and business data. You grant us a limited license to use this content solely for the purpose of providing and improving the Service.

Customer data (names, contact information, booking history, and conversation content) processed through the Service remains under your control. You are responsible for ensuring you have appropriate consent from your customers to process their data through the Service.

For details on how we handle personal data, please review our Privacy Policy.

7. Intellectual Property

The Service, including its design, code, branding, AI system prompts, and documentation, is owned by VibeReception and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand elements.

AI-generated responses created by the Service on behalf of your salon may be used freely by you in the context of your business communications. We claim no ownership over AI-generated replies to your customers.

8. Third-Party Integrations

The Service integrates with third-party platforms to deliver its core functionality. Your use of these integrations is also subject to the respective terms and policies of those providers. We are not responsible for the availability, accuracy, or practices of third-party services.

Meta (Instagram Messaging)

We use Meta's official Instagram Graph API to read incoming Direct Messages on your connected Instagram Business or Creator account and send replies on your behalf. Your use of the Instagram integration is governed by Meta's Platform Terms and Instagram's Terms of Use.

Google APIs (Calendar)

When you choose Google Calendar as your booking provider, you authorize VibeReception via Google OAuth to access the following scopes:

• .../auth/userinfo.email and .../auth/userinfo.profile — to identify your account during sign-in and show your name in the dashboard.
• .../auth/calendar and .../auth/calendar.events — to read your availability and create, update, or cancel appointments the AI books on your behalf.

VibeReception's use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data, use it for advertising, allow humans to read it (except for support with your consent, security, or legal compliance), or use it to train generalized AI or machine learning models. You can revoke access at any time at myaccount.google.com/permissions or by disconnecting in Settings → Booking.

Stripe (Payments)

Subscription billing is processed by Stripe. Payment card details are handled by Stripe directly and are never stored on VibeReception servers.

Anthropic (AI Model Provider)

AI-generated replies are produced by Anthropic's Claude language model. Message content sent to Anthropic for inference is governed by Anthropic's Commercial Terms; Anthropic does not use this content to train its models.

9. Service Availability & Modifications

We strive to maintain high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice. Scheduled maintenance will be communicated in advance when possible.

We reserve the right to update these Terms at any time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated Terms.

10. Limitation of Liability

To the maximum extent permitted by law, VibeReception and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from your use of or inability to use the Service.

Our total aggregate liability for any claims arising from these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

We are not liable for any damages resulting from AI-generated responses, including incorrect information provided to your customers, missed or double-booked appointments, or customer dissatisfaction with automated replies. You are responsible for monitoring the Service's performance and intervening when necessary.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that AI-generated responses will be accurate, appropriate, or free from errors. The AI system is a tool to assist your salon's operations, not a replacement for human judgment and oversight.

12. Termination

You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion.

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or use the Service in a manner that could harm other users or our infrastructure. We will provide notice of termination when reasonably possible.

Upon termination, your right to use the Service ceases immediately. We will retain your data in accordance with our Privacy Policy retention schedule and delete it within 30 days unless required by law to retain it.

13. Indemnification

You agree to indemnify and hold harmless VibeReception from any claims, losses, or damages (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact

For questions about these Terms, contact us at:

darling@vibereception.com